The Department of Social Services will continue to make sure you get the services you need while protecting your health and the health of our team members. We will offer important updates about our offices and services below. Please check back frequently for the most recent information.
Most of our offices are still closed to the public at this time. Please read below for guidance on how to continue doing business with the Department of Social Services.
Public Notice & Order
Family Support Division
- RESOURCE CENTERS – Most of our offices are still closed to the public; however, a few of our Family Support Division Resource Centers are open by appointment only. To find an open office near you, visit our DSS Map and search your address or zip code. To schedule an appointment, call 855-FSD-INFO and follow the prompts. For your safety and the safety of our team, you will only be allowed in the building at your scheduled appointment time.
- CONTACT US – Even though most of our offices are closed to the public, our team can still help you over the phone at 1-855-FSD-INFO or online. The FSD Information Line (1-855-FSD-INFO) has temporarily expanded their hours to 6 a.m. – 6:30 p.m. Monday through Friday, and 8 a.m. – 5 p.m. on Saturday.
- SUBMIT DOCUMENTS – If you need to send in verification documents like copies of your ID card, paystubs, or statements, you can temporarily email them to FSD.Documents@dss.mo.gov or fax them to 573-526-9400, or mail them to the Family Support Division, P.O. Box 2700, Jefferson City, MO, 65102. Do not send questions to this email or fax number, we will not be able to respond.
- FOOD BANKS – The Department of Social Services (DSS) will divide $1.5 million from the Coronavirus Relief Fund among Missouri’s six regional food banks to help meet the needs of the growing number of Missourians who now rely on food assistance. The funds will help food banks serve more than 1,000 food pantries, domestic violence shelters, soup kitchens, homeless shelters, and other meal sites. Read more…
- P-SNAP – DSS will issue Pandemic Food Stamp/Supplemental Nutritional Assistance Program (P-SNAP) benefits, which will allow all households currently eligible for SNAP to receive the maximum amount for their household size for March through September. Anyone who is currently eligible for SNAP will automatically receive P-SNAP. For more information, read our Frequently Asked Questions.
- P-EBT – Pandemic-Electronic Benefits Transfer (P-EBT) was available to help families cover food costs for children in their home who would have received free and reduced lunch at school but were not in school due to the pandemic. The application period for this benefit ended on July 7th. For more information, read our Frequently Asked Questions.
- FOOD STAMP RECERTIFICATIONS – Starting in July, the United States Department of Agriculture (USDA) Food and Nutrition Service (FNS) will again require Missourians to complete a periodic recertification form and phone interview to verify that they still qualify for Food Stamp (SNAP) benefits. The Family Support Division will mail a recertification form that will need to be completed and returned before the deadline on the letter. We will call the number you listed on your form to complete your phone interview within 3 days of receiving your form. So you know it is us calling, we will appear on your caller ID as Family Support Division (855-823-4908).
- FOOD STAMP INTERVIEWS – The Family Support Division will resume Food Stamp (SNAP) interviews starting July 1. We will call the number listed on your application to complete your phone interview within 3 days of receiving your application. So you know it is us calling, we will appear on your caller ID as Family Support Division (855-823-4908).
Cash Assistance (TANF)
- Work requirements for Temporary Assistance and Food Stamp (SNAP) benefits will resume on August 1, 2020. If you get Temporary Assistance benefits, you can get help with employment training services through the Missouri Work Assistance (MWA) Program. If you get Food Stamp (SNAP) benefits and you are between the ages of 18 and 59, you can get free help with skills, training, and employer connections to get a job or a better job through the SkillUP Program.
- An additional $15 million is now available for the Low-Income Home Energy Assistance Program (LIHEAP) to help Missourians with their summer cooling bills from June 1 through September 30, 2020. This additional funding will double the maximum benefit amount (now $600) and will allow us to help even more Missouri households. If you need help paying your cooling bills, you can apply online.
Employment & Training Programs
- Missourians who get Food Stamp (SNAP) benefits or Temporary Assistance can get help preparing for, finding, or keeping a job at no-cost. Food Stamp (SNAP) recipients can get help through the SkillUp Program, and individuals who get Temporary Assistance benefits can get help through the Missouri Work Assistance Program.
- The Missouri Services Navigator helps Missourians find essential services, like food pantries, school meal programs for students, diaper banks, and more. There are over 2,000 helpful services listed, with new services added daily.
- The Coronavirus Aid, Relief, and Economic Security (CARES) Act Child Care Plan will offer eligible families the following child care benefits:
- Low-income Missouri families who are unemployed due to COVID-19 can now get a temporary Child Care Subsidy benefit (up to 90 days) while they look for work. This benefit is available through December 2020.
- Effective May 1 through August 31, parents who work, attend school, or train for work with an income from 138 to 215 percent of the federal poverty level (FPL), may now qualify for Transitional Child Care Subsidy, even if they previously did not qualify for Child Care Subsidy.
- Missouri families qualifying for or currently receiving a Transitional Child Care Subsidy benefit will receive an 80 percent subsidy benefit if their income is between 138 to 176 percent of the FPL or a 60 percent subsidy benefit if their income is from 177 to 215 percent of the FPL.
- Child Care Subsidy benefits due for redetermination in April, May, and June were extended for 90 days (up to July 1, 2020). Redeterminations will resume in July. You will receive a packet in the mail with instructions and your new deadline to complete your redetermination.
- The Child Care Subsidy program will work on a case-by-case basis to approve additional hours of care for families affected by COVID-19.
- The Coronavirus Aid, Relief, and Economic Security (CARES) Act Child Care Plan will offer child care providers the following benefits:
- Child care providers remaining open to provide services to essential personnel were able to apply to receive a one-time payment based on the child care provider’s capacity and range from $1,000 (under 10 children) to $7,500 (over 200 children). The application for the one-time payment ended on June 30th.
- All licensed or licensed-exempt child care providers who operate non-traditional hours were able to apply to receive a $100 monthly stipend for each child care slot for the months of April, May, and June. The application period for the stipend ended on June 30, 2020.
- Missouri Child Care Subsidy providers will receive payments based on authorized care instead of actual attendance for April, May, and June service months. Beginning in July 2020, payments will resume being based off actual attendance.
- Missouri has allocated $10 million for one-time grants to higher education institutions to establish on-campus child care programs that include slots for Child Care Subsidy families.
- Licensed Child Care Subsidy provider agreements are extended through July 31, 2020.
- Child Care Subsidy provider application renewals due in April, May, June and July were extended for 90 days.
- Child Care Subsidy providers who choose to close their daycare need to notify the Children’s Division.
- We have updated our child care subsidy payment policies in response to COVID-19.
MO HealthNet (Medicaid)
- Telehealth is available to MO HealthNet participants. Read this important notice for more information.
- There will be no co-pays for COVID-19 testing for MO HealthNet participants.
- Consistent with the federal Families First Coronavirus Response Act, effective immediately, the Department of Social Services will not terminate eligibility for any Medicaid participant unless the individual requests a voluntary termination of eligibility or the individual ceases to be a resident of the state through the end the federal emergency COVID-19 declaration.
- MO HealthNet is relaxing requirements related to prescription refills and prior authorizations to ensure participants have access to essential medications.
- COVID-19 FAQ’s
- MO HealthNet Providers, for important updates visit the MO HealthNet Provider COVID-19 Updates page.
- MO HealthNet’s Behavioral Pharmacy Management partner Relias is offering free, unlimited access to relevant COVID-19 resources/online trainings to help healthcare professionals and individuals prepare and prevent the spread of infection.
- Our offices are currently closed to the public; however, we are still able to assist you. Please reach out to your local county office.
- If you have concerns about child, report it to the Child Abuse and Neglect Hotline at 1-800-392-3738. This toll-free telephone line is answered 24 hours a day, 7 days a week. If a child is in immediate danger, please call 911.
- As of May 16, local family support teams will work to determine the best way for parents to visit children in foster care on a case-by-case basis, making every effort to make sure visitations are successful and safe.
- The Children’s Division implemented an updated temporary policy to provide procedures and clarify expectations for Children’s Division team members and Foster Care Case Management (FCCM) staff as we transition to COVID-19 recovery procedures. The Children’s Division will also continue to be in contact with local partners (including local health departments) for guidance. For more information review our Frequently Asked Questions.
- During the COVID-19 pandemic, many foster families are in need of household and personal products, diapers, and other items. If you would like to help, reach out to your county Children’s Division contact to find out how you can help families in your area.
- The Children’s Division released a temporary policy providing guidance to Resource Parents planning travel with children in their care during the COVID-19 pandemic.